Support

GazarX is built and supported by 24Bit System. We help with theme setup, theme settings and defects in the theme itself.

Contact

• Support portal: support.24bitsystem.com
• Email: [email protected]
• Phone: +91 78400 02466
• Address: FF68, First Floor, Gaur City Center, Greater Noida West, UP, 201318, India

Response times

We reply to support requests within two business days, Monday to Friday. Complex issues that require theme changes may take longer; we will confirm a timeline after reviewing the request.

What is covered

• Installing and updating the theme.
• Questions about theme settings, sections and templates.
• Defects or unexpected behavior in the theme's own code.
• Accessibility issues in the theme.
• Compatibility questions with Shopify features supported by the theme.

What is not covered

• Custom design or development work beyond the theme's included features. We can quote for this separately.
• Issues caused by third-party apps, customized theme code or unsupported Shopify features.
• Store content, product photography, copywriting or SEO services.
• Shopify account, billing or checkout configuration. Contact Shopify support for these.

Before you contact us

1. Check the FAQ and the relevant documentation page.
2. Preview the theme on a fresh copy to see whether the issue is caused by a customization.
3. Run Theme check from the theme editor's More actions menu.
4. Note the browser, device and theme version.

Include in your request

• The store URL and theme version.
• A clear description of the issue and what you expected to happen.
• Steps to reproduce it, including the page and any product used.
• Screenshots or a short screen recording, if possible.
• Whether the theme has been customized.