24Bit Systemdocs Get support

FAQ

Common questions about installing, customizing and extending GazarX.

Do I need any apps?

No. The core shopping experience uses native Shopify features: filtering, recommendations, pickup availability, selling plans, unit pricing and gift cards all work without apps.

To use collection and search filters, add filter options in the Shopify admin under Search and Discovery. The theme reads those settings automatically.

Why are no filters showing on collection pages?

Shopify only exposes filters that have been configured for the store. Open the Shopify admin, go to Search and Discovery → Filters, and add filters for the relevant product options, tags, vendors or price. Filters also need at least two products with different values to be useful.

My product photos show a white box on the page

The photos, not the theme: most product photography is shot on a white studio background, and that white sits inside the image file itself. GazarX leaves product media transparent by default so the page color shows through around images that are already cropped to the subject.

If white-background photos clash with your colors, open Theme settings → Product cards → Product image background and choose Tinted surface to give every product image a deliberate canvas, or Blend white photos to dissolve the white into the section's own color. Blending works on cut-out product shots over light color schemes; lifestyle photography and dark schemes look better without it. The other fix is to re-export the photos on a background that matches your scheme.

What is the difference between the two presets?

A preset is a saved combination of theme settings: the three color schemes, heading and body fonts, type scale, page width and spacing, and how product cards crop and dress their images. GazarX ships two. GazarX is warm — cream and ink with a tan accent, Playfair Display over Work Sans, portrait 4:5 cards. Gallery is cool — pale gray and graphite with an oxblood accent, uppercase Archivo over DM Sans at a slightly smaller heading scale, square cards on a tinted canvas with vendor names instead of color swatches, a wider page and tighter grid gaps.

Presets never touch content. Your sections, menus, images and products stay exactly as they are, and every value a preset uses is an ordinary setting, so you can mix them: Gallery's type with GazarX's colors is a set of changes in Theme settings, not a reinstall.

Can I schedule an announcement, and why can't I see it in the editor?

Yes. Each announcement is a block with an optional start and end date, typed as YYYY-MM-DD. Dates are read in your store's timezone: the message appears at the start of the start date and disappears after the end of the end date.

The theme editor deliberately shows every block, scheduled or not, so you can keep working on a message before it goes live. On the storefront, a message outside its window is not rendered at all — it is not merely hidden — so an expired offer never appears in the page source or to a search crawler.

With more than one live message they rotate. Rotation stops while your pointer or keyboard focus is inside the bar, while the tab is in the background, and for visitors who ask for reduced motion; anyone with JavaScript disabled sees all live messages stacked in order. If a scheduled message never appears, check the date format first: a date Shopify cannot read is treated as no date, so the message shows all the time rather than disappearing.

How do I change fonts and colors?

Open Theme settings → Typography to choose heading and body fonts, and Theme settings → Colors to adjust the three color schemes. Sections choose a scheme in their own section settings, so a single change can update many sections at once.

Can I build a different homepage?

Yes. Every section is available in the editor. Remove the editorial sections and add Featured collection, Featured product, Image with text, Lookbook or Custom Liquid in any order. You can also create additional JSON templates and assign them to other pages.

How do I rearrange the product page?

Open the product template in the editor and drag blocks in the product section. Available blocks include vendor, title, price, variant picker, selling plans, SKU, quantity, buy buttons, Shop Pay Installments, pickup availability, description, complementary products, collapsible rows, text, share and custom Liquid. App blocks can be added too.

How does pickup availability work?

Enable local pickup for at least one location in Settings → Shipping and delivery. The product page then shows the nearest pickup location and, when more than one location offers pickup, a list of other stores. Availability updates when a shopper changes variants.

Can I sell subscriptions?

Yes. Install a subscription app that supports Shopify selling plans, then add the Selling plans block to the product page. Only plans available for the selected variant are shown, and the selected plan is carried into the cart and checkout.

Does the gift card have a QR code?

Yes. The gift card template renders a scannable QR code at 120 px, plus the gift card code, balance and expiration date. It works with Shopify's native gift card product.

What is Follow on Shop?

Follow on Shop lets shoppers follow the store from the storefront. The follow button appears in the footer automatically when the feature is available for the store. It requires the store to be eligible for Shop and for the feature to be enabled by Shopify.

How do country and language selectors work?

The footer includes localization selectors that appear when the store offers more than one country or language. Set these up in the Shopify admin under Settings → Markets. The selectors submit to Shopify's localization form, so prices and content update in the shopper's chosen market.

Which customer accounts are supported?

GazarX supports both classic and new customer accounts. The header uses Shopify's <shopify-account> component, which shows the sign-in or account state on desktop and mobile. Classic account templates are included for login, registration, order history and addresses.

How do I keep the storefront fast?

Use reasonably sized images. Shopify serves responsive image sizes automatically, and the theme requests the sizes it needs. Avoid uploading very large PNG files for photography; JPEG or WebP usually produce smaller files. Keep the number of sections on a single page reasonable, and avoid adding heavy apps to the homepage.

How do I update the theme?

Upload the new zip under Online Store → Themes → Add theme, then preview it before publishing. Do not delete the previous version until the new one has been checked. Theme updates do not copy customizations from an old copy, so note any code changes before switching.

Where can I get help?

Visit support.24bitsystem.com or email [email protected]. Include the store URL, theme version and steps to reproduce the issue. See Support for details.