Privacy Policy — Campus Lookup

How the Campus Lookup app for Zendesk Support handles data. In short: it reads student records from the URL your institution configures, sends nothing to 24Bit System, and stores nothing.

1. Summary

• We do not collect, receive, or store student data.
• Student records are read by the agent's browser directly from the CSV or Google Sheet your institution configures.
• No analytics, no tracking, no cookies, no advertising identifiers.
• No student data is transferred to 24Bit System or to any third party.

2. What the app reads

• The ticket field your administrator maps to the app. The value of that custom field — for example a roll number or application ID — is used inside the agent's browser only to find the matching row.
• The student records at the URL set in the app settings. That URL is a Google Sheet published as CSV, or any HTTPS CSV file your institution hosts. Your administrator chooses it; we never set it on your behalf.

The app reads no other ticket content. It does not read conversations, attachments, requester profiles, organisations, or any other Zendesk object.

3. Where the data goes

Each request goes from the agent's browser to the URL your institution configured. 24Bit System does not operate a server that receives, stores or processes student records or ticket content, and there is no 24Bit System component in the request path.

Records fetched during a session are held in the browser's memory so the agent can search again without reloading the file. They are discarded when the ticket sidebar closes or the page reloads.

4. What we do not collect

The app sets no cookies of its own, includes no analytics or advertising scripts, and sends no telemetry, crash reports or usage data to 24Bit System. We do not collect names, roll numbers, marks, contact details or any other student data through the app.

5. Settings stored in your Zendesk account

The data source URL, the ticket field ID and the optional match column are stored by Zendesk as app settings inside your own account, under the permissions Zendesk applies to app installations. We cannot read those settings from our side.

6. Sharing and third parties

We do not sell, rent, or share data. There is no sub-processor and no external analytics service. The only external service in the request path is the host of the CSV URL your institution configures — for example Google, if you publish through Google Sheets, in which case Google's own terms and privacy policy apply to that data.

Because no data reaches us, no international transfer of personal data by 24Bit System takes place in connection with this app.

7. Security

• All traffic uses HTTPS to the URL you provide.
• The app ships no credentials, no API keys and no embedded tokens, so there are none for us to hold.
• Access to a record is limited to agents in your Zendesk account, using their existing Zendesk permissions.
• Student data is only as protected as the CSV link itself. A published sheet is readable by anyone who holds the link, so treat it as a secret and rotate it if it is exposed.

8. Your responsibilities as the institution

Your institution is the controller of the student data. That includes deciding which columns are published, who can open the sheet, and how long the data stays available. We recommend:

• Publishing only the columns your agents need to answer a ticket.
• Sharing the sheet with the intended audience only, and rotating the link if it leaks.
• Removing or restricting the sheet when it is no longer in use.
• Reviewing your obligations under applicable law, including India's Digital Personal Data Protection Act, 2023 and, where relevant, the GDPR.

9. Your rights

Because student data stays in your own systems, requests from data subjects (access, correction, erasure) are handled by your institution inside those systems. If you believe the app itself is involved in a data protection issue, contact us using the details below and we will assist.

10. Children

The app is a support-desk tool used by institution staff. It is not directed at children and does not create any record of its own; it only displays records your institution has already chosen to publish.

11. Changes to this policy

If a future version of the app changes how data is handled — for example by adding optional caching or a direct ERP connector — this page will be updated before that version is released, and the effective date above will change.

12. Contact

24Bit System, a brand of Two Four Bit Systech India Private Limited
Email: [email protected]
Support: support.24bitsystem.com
Website: 24bitsystem.com

The general company privacy policy, covering the website and our other services, is at 24bitsystem.com/privacy-policy.